General Terms and Conditions

This Agreement was last modified on 18 February 2016.


This Web Site is intended only for consumers wishing to order products that is officially marketed by TP Vision Singapore Pte Ltd online for delivery in Singapore (only). TP Vision does not accept orders for delivery outside Singapore. The terms and conditions under which the Products are offered for sale on this Web Site are set out below. By ticking the “I have read and agree box on the order form and submitting the order”, you accept and agree to be bound by these terms and conditions. TP Vision reserves the right to change these terms and conditions at any time without prior notice. Such changes, however, will have no effect on orders that were submitted before posting of such revised terms and conditions on this Web Site.

2.1 To place an order you must be 18 years of age or over, be accessible by telephone and have a valid email address.

2.2 You may place an order by:

2.2.1 Filling in the order form on the Web Site after logging into or creating your personal account and clicking on the appropriate submission button.

TP Vision will not accept orders placed in any way other than listed above.

2.3 When you place your order, TP Vision will issue you with an Order Number via the Web Site. Please note the Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.

2.4 By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. TP Vision may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled after order submission.

2.5 If Juzshoppe accepts your order, Juzshoppe will notify you of our acceptance by issuing an order confirmation. Juzshoppe will send your order confirmation to you by e-mail and this will be effective as of the date on which the order confirmation is sent to you. If Juzshoppe cannot accept your order, Juzshoppe will attempt to contact you by email or telephone.

2.6 Please note that the on-screen display of the colors, designs, products may differ from the actual appearance or size of products offered on the Web Site.

Subject to these terms and conditions, TP Vision will supply to you the Products indicated on your order confirmation.

4.1 All prices are in Singapore dollars. Prices shall be those prices published on this Web Site at the time you submit your order. The prices published on the Web Site are inclusive of GST, and exclusive of shipping and handling costs, which are for your account. Prices shall be those prices published on this Web Site at the time you submit your order. These costs will be calculated separately as applicable and specified on the order form then added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including all applicable taxes, recycling fee, duties, handling and shipping charges.

4.2 No intra-community purchases can be made via the Web Site.

4.3 Delivery costs, where applicable, are payable by you as indicated on your invoice.

5.1 You may pay for your Products by the methods of payment displayed on the payment paragraph of the Web Site.

5.2. You must pay in the currency as indicated on your invoice.

5.3 If you are paying by credit card, then you must supply your credit card details when you place your order. Your credit card will be charged when we issue your invoice or at the time of shipment of your Products. TP Vision will not be obliged to commence the manufacture of your Products neither will TP Vision supply the Products to you nor perform the services until your credit card issuer has authorized the use of your card for payment of the Products and/or services ordered. If TP Vision does not receive such authorization, TP Vision shall inform you accordingly. TP Vision reserves the right to verify the identity of the credit card holder by requesting appropriate documentation.

6.1 Orders placed on this site can only be delivered in Singapore or can be self -collected.

6.2. Where you have requested for self –collection, you shall collect your Products within fourteen (21) days of your receipt of an order confirmation from TP Vision. In the event that you fail to collect the Products, within the said fourteen (21) day period, your purchase shall be cancelled and TP Vision will refund to you the price that you paid for the purchase of the relevant Product.

6.3 Where you have requested for delivery, Juzshoppe will deliver the Products to the delivery address you specified in the order form and in accordance with the delivery option you chose. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by Juzshoppe are best estimates only and Juzshoppe shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event any of the Products ordered is out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail. Juzshoppe reserves the right to delay delivery till stock is available or replace the order with equivalent if product ordered is no longer available. A maximum of one (1) attempt will be made for delivery and a delivery advice slip will be issued on the first attempt, where you have not been available to accept delivery. You are then required to self-collect the Products. In the event that you fail to collect the Products, within fourteen (14) days from the date of the delivery advice slip, your purchase shall be cancelled and Juzshoppe will refund to you the price that you paid for the purchase of the relevant Product.

6.4 Title to and risk of loss of your Products will pass to you on delivery of the Products

6.5 When Products have been delivered to the carrier, Juzshoppe will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the order form.

7.1 If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please submit your request in the Website and TP Vision shall respond within (2) working days. In the event that you are entitled to a replacement or repair in accordance with paragraph 8 below, the transportation charges will not be applied.

7.2 Steps to Follow to Claim a Refund:

(i) Please submit your request against your order in the website to make arrangements for your replacement or return.

(ii) Juzshoppe will subsequently arrange for the Product(s) to be collected by its nominated carrier. Depending on which carrier it is, you will either be asked to contact them, or in the case of larger items you will be called to arrange a collection time (iii) before returning any Product(s) please check that you have:

  1. Received a RMA number from Juzshoppe (issued on request);
  2. Enclosed all accessories, in box warranties and other material supplied unless informed otherwise;
  3. Used all packaging that was originally supplied;
  4. Clearly display the RMA number;
  5. Do not seal the packaging till the collection team had verified the contents.

(iv) Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund.

(v) Please note that Juzshoppe reserves the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraph 7.2.

8.1 Philips-branded Television & AOC-branded Television & Audio Warranty

TP Vision warrants that under normal use in accordance with the applicable user manual the Products, (excluding any software that is not embedded in a Product by TP Vision)

For Philips Television general warranty coverage, please refer to [insert our TV warranty web link] & AOC general warranty coverage [insert our the AOC warranty web link]

Notwithstanding the foregoing, TP Vision shall have no obligations under warranty if the alleged defect or non-conformance is found to have occurred as a result of environmental or stress testing, misuse, use other than as set forth in the user manual, neglect, improper installation or accident, or as a result of improper repair, alteration, modification, storage, transportation or improper handling.

The express warranty granted above shall extend directly to you and is in lieu of all other warranties, whether express or implied, including without limitation any implied warranties of fitness for a particular purpose, merchantability, or non-infringement of intellectual property rights. All other warranties are hereby specifically disclaimed by TP Vision Singapore Pte Ltd.

Subject to the exclusions and limitations set forth in clause 9, the foregoing states the entire liability of TP Vision in connection with defective or non-conforming Products supplied hereunder.

8.2 Third-party Products

For AOC branded Products (including non-Philips branded Television contained in product bundles or promotions), all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty, which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to TP Vision by phone. TP Vision cannot cover warranty claims for any third-party products.


9.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products and the performance of telephone support, warranty services or any other services related to the Products (Services).

9.2 Except where set out in paragraph 9.3 below, there are no warranties, conditions or other terms that are binding on TP Vision regarding the supply of Products or the provision of Services except as expressly stated in these terms and conditions of sale.

9.3 Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied in or incorporated into these terms and conditions of sale by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, TP Vision will not be responsible for ensuring that the Products are suitable for your purposes.

9.4 Nothing in these terms and conditions of sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any liability which cannot be excluded by law.



9.6 Your claim for damages must be brought by you within ninety (90) days of the date of the event giving rise to any such claim, and any lawsuit relative to any such claim must be filed within one (1) year of the date of the claim. Any claims that have been brought or filed not in accordance with the preceding sentence are null and void.

9.7 The limitations and exclusions set forth above in this Section 9 shall apply only to the extent permitted by applicable mandatory law.

9.8 This does not affect your statutory rights as a consumer nor your right to return the Products as per clause 7.

TP Vision, at its sole expense, shall: (i) defend any legal proceeding brought by a third party against you to the extent that the proceeding includes a claim that any Product as furnished by TP Vision directly infringes the claimant’s patent, copyright, trademark, or trade secret; and (ii) hold you harmless against damages and costs awarded by final judgment in such proceeding to the extent directly and solely attributable to such infringement.

TP Vision shall have no obligation or liability to you as mentioned above if TP Vision is not: (i) promptly notified in writing of any such claim; (ii) given the sole right to control and direct the investigation, preparation, defense and settlement of such claim, including the selection of counsel; and (iii) given full reasonable assistance and cooperation by you in such investigation, preparation, settlement and defense; (2) if the claim is made after a period of three (3) years from the date of delivery of the Product.

If any Product is, or in TP Vision’s opinion is likely to become, the subject of a claim of infringement as referred to above, TP Vision shall have the right, without obligation and at its sole option, to: (i) procure for you the right to continue to use the Product; (ii) provide replacement Product, or (iii) modify the Product in such a way as to make the modified Product non-infringing; or (iv) terminate any agreement to the extent related to such Product.

Subject to the exclusions and limitations set forth in clause 9, the foregoing states TP Vision’s entire liability and obligation to you and your sole remedy with respect to any actual or alleged infringement of any intellectual property rights or any other proprietary rights of any kind.

You acknowledge that all technical, commercial and financial data disclosed to you by TP Vision and/or its affiliates is the confidential information of TP Vision and/or its affiliates. You shall not disclose any such confidential information to any third party and shall not use any such confidential information for any purpose other than as agreed by the parties and in conformance with the purchase transaction contemplated herein.

You acknowledge that all technical, commercial and financial data disclosed to you by TP Vision and/or its affiliates is the confidential information of TP Vision and/or its affiliates. You shall not disclose any such confidential information to any third party and shall not use any such confidential information for any purpose other than as agreed by the parties and in conformance with the purchase transaction contemplated herein.

13.1 Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your order(s) and check the order content.


13.2 By placing your order, you agreed and understand that TP Vision may store, process and use the data collected from your order form for processing your order. These data will be treated in conformance with the TP Vision Privacy Policy which is available by clicking on the button Privacy Policy in the footer of this Web Site. If you wish to have access to information we hold concerning you, or if you want to make any changes, or if you do not want to receive information from TP Vision please follow the update procedure set forth in the TP Vision Privacy Policy.

TP Vision shall not be liable for any failure or delay in performance if:

(i) such failure or delay results from interruptions in the Product manufacturing process; or

(ii) such failure or delay is caused by Force Majeure as defined below or by law.

In case of such a failure as set forth above, the performance of TP Vision’s obligations will be suspended for the period such failure continues, without TP Vision being responsible or liable to you for any damage resulting therefrom.

The expression “Force Majeure” shall mean and include any circumstances or occurrences beyond TP Vision’s reasonable control – whether or not foreseeable at the time of order – as a result of which TP Vision cannot reasonably be required to execute its obligations including force majeure and/or default by one of TP Vision’s suppliers. In the event that the Force Majeure extends for a period of three (3) consecutive months (or in the event that the delay is reasonably expected by TP Vision to extend for a period of three (3) consecutive months), TP Vision shall be entitled to cancel all or any part of the order without any liability towards you.

Subject to the provisions set forth herein, the sale by TP Vision of any Products implies the non-exclusive and non-transferable limited license to you under any of TP Vision’s and/or its affiliates’ intellectual property rights used in the Products to use the Products as sold by TP Vision to you.

To the extent that software and/or documentation is embedded in or delivered with any Products sold by TP Vision to you, the sale of such Products shall not constitute the transfer of ownership rights or title in such software and/or documentation to you, but, subject to the provisions set forth herein, shall only imply a non-exclusive and non-transferable license to you under TP Vision’s used in the software to use such software and/or documentation in conjunction with and as embedded in or delivered with the Products as supplied by TP Vision to you.

You shall not: (a) modify, adapt, alter, translate, or create derivative works from any software residing in or provided by TP Vision in conjunction with any Products; (b) assign, sublicense, lease, rent, loan, transfer, disclose, or otherwise make available such software; (c) merge or incorporate such software with or into any other software; or (d) reverse assemble, decompile, disassemble, or otherwise attempt to derive the source code for such software without written authorization from TP Vision except as explicitly allowed under applicable law. You shall reproduce, without any amendments or changes thereto, any proprietary rights legends of TP Vision and/or its affiliates or its third party suppliers in any software or documentation provided by TP Vision. If and to the extent copyright in the software is owned by third parties, the license terms of these third parties shall apply.

TP Vision will try to solve any disagreements quickly and efficiently. If you are not happy with the way TP Vision deals with any disagreement and you want to file court proceedings, you must do so within Singapore law and courts. The applicability of the United Nations Convention on Contracts for International Sale of Goods is hereby explicitly excluded. The Contracts (Rights of Third Parties) Act (Cap 53B) of Singapore shall not under any circumstances apply to this Agreement and any person who is not a party to this Agreement (whether or not such person shall be named, referred to, or otherwise identified, or form part of a class of persons so named, referred to or identified, in this Agreement) shall have no right whatsoever under the Contracts (Rights of Third Parties) Act (Cap 53B) to enforce this Agreement or any of its terms.

18.1 Neither TP Vision failure nor your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.


18.2 The invalidity or unenforceability of any provision of the contract shall not adversely affect the validity or enforceability of the remaining provisions.

18.1 Order and acceptance customized products

While TP Vision honors most designs, TP Vision cannot honor all of them. Some may contain among other things trademarks of third parties that you (or TP Vision) do not have the right to use. Others may contain material that we consider inappropriate or simply do not want to place on our Products. Unfortunately, at times this means that TP Vision may decline your order that may otherwise seem unobjectionable. If your design is, in our sole opinion, unacceptable, your order may be immediately rejected or your purchase will be cancelled at a later stage if so, you will be notified by e-mail and TP Vision reserves the right to cancel the applicable order confirmation.

18.2 Content Restrictions

You agree not to use the Web Site or service:

  1. To upload, order for print, or otherwise transmit or communicate any material for any unlawful purpose or that is obscene, offensive, blasphemous, pornographic, sexually suggestive, deceptive, threatening, menacing, abusive, harmful, an invasion of privacy, supportive of unlawful action, defamatory, libellous, vulgar, violent, or otherwise objectionable
  2. To upload, order for print, or otherwise transmit or communicate any material that depicts celebrities or celebrity likenesses, regional, national or international leaders or politicians, current or former world leaders, convicted criminals, newsworthy, notorious or infamous images and individuals, or any material that is vintage in appearance or depicts images from an older era;
  3. To upload, order for print, or otherwise transmit or communicate any material that you do not have a right to transmit or communicate under any contractual or fiduciary relationship or which infringes any copyright, trademark, patent or other intellectual property right or any moral right of any party;
  4. To upload or otherwise transmit any material which is likely to cause harm to this Web Site or anyone else’s computer systems, including but not limited to that which contains any virus, code, worm, data or other files or programs designed to damage or allow unauthorized access to this Web Site or which may cause any defect, error, malfunction or corruption to the service; and
  5. You agree that if Juzshoppe, in its sole discretion, determines that any material you submit may not meet these content requirements, Juzshoppe shall reject your order. Juzshoppe reserves the right to charge a processing fee of $15 for each design that you submit as an order which violates our content restrictions.

In addition, in the event you violate one of these Content Restrictions and you intentionally publicize such violation, you acknowledge that Juzshoppe will suffer substantial damage to its reputation and goodwill and that you can be liable for causing such substantial damage.

Your design or personalization of the Product (and/or the colour combination) shall be created by yourself, or, to the extent this is not the case, you hereby guarantee that you are authorized to use the design or the personalization created by a third party.

Please understand that although Juzshoppe reserves the right to decline your design or personalization, you are solely responsible for your design and personalization, and Juzshoppe has no obligation to review your design or personalization.

By submitting your order, including your design and personalization, to Juzshoppe, you hereby grant Juzshoppe a non-exclusive, perpetual, royalty-free license to use your design and personalization in the widest sense of the word, including but not limited to, copying, editing, modifying, digitizing or reproducing, to fulfill your request of creating and delivering a personalized product.

Your design and personalization qualify as what Juzshoppe calls User Content. The article about User Content in article 6 of the Terms of Use, which are available by clicking on the Terms of Use link in the footer of this Web Site, is applicable to your design and personalization, save where that article conflicts with this article about user content; in such event this article shall supersede.